Returns & Exchanges
Our standards & Policys
Special Order Items
returns and exchanges NOT accepted
Special order items are items that we do not carry in our stock. Therefore they are ordered in special just for your specific needs. Therefore, we do not accept returns or exchanges on these items.
How we can help
Our skilled team of designers are here to assist you in furniture and special order selections by answering any design or product questions.
Please note
All furniture and rugs are profiled as special order items UNLESS otherwise noted or described.
Stocked Non-Furniture Items
Returns & Exchanges are accepted
We accept returns and exchanges for all stocked non-furniture items within 30 days of purchase. Proof of purchase is required.
Shipping CHarges not accepted
Shipping charges are non-refundable with the exception of damaged or defective merchandise.
Final Sale & Clearance
Returns and Exchanges Not accepted
Clearance and Final Sale items purchased are Final Sale and cannot be returned or exchanged.
PLease note
This policy includes all Floor Model Furniture Purchases.
Warranty Policy
Our Promise
We are here for you and the life of your furniture, and will be happy to assist if any issues arise.
Standard of Quality
We stand by the quality of our products are warrant all items to be free of defect in material and workmanship.
Please note
All furniture and rugs are profiled as special order items UNLESS otherwise noted or described.
Product Variations
Be aware that certain variations in size, color, finish, and texture are characteristics of handmade products and natural materials are NOT considered defective.
Authorized Retailer
Ville and Rue is an authorized retailer of the products in our in person storefront as well as our online store and not the manufacturer. Therefore, we are restricted to the warranties and the policies set forth by the manufacturer of the product.
Warranty details
Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventative maintenance, and natural environmental effects on solid wood furniture.
Damages
Terms of COnduct
If you find that an item is damaged. Notify us within 24 hours of receiving the shipment. From there we may file a claim and take steps to replace your damaged item as efficiently as possible.
Proof of Damage
When filing a claim for a damaged item, send photos of the damaged product as well as the packaging and send those images to hello@villeandrue.com
